At ZELO, we're committed to delivering premium apparel and ensuring you're happy with your purchase. If something isn't quite right, we're here to help.

30-Day Returns
‍You may return eligible items within 30 days of receiving your order for an exchange or refund (where applicable).
To be eligible, items must be:
• Unworn and unwashed
• In original condition
• With all original tags attached
• Free from odours, marks, pet hair or damage
• Returned in the original packaging where possible
ZELO reserves the right to decline returns that do not meet these conditions.

‍Size Exchanges
‍If your item doesn't fit as expected, we're happy to exchange it for another size (subject to stock availability).
To qualify:
• The item must be returned within 30 days.
• It must be unworn and in original condition.
• Customers are responsible for return postage unless the item is faulty or we sent the incorrect item.
If your requested size is unavailable, we'll offer a store credit or refund.

‍Faulty or Incorrect Items
‍If you receive a product that is:
• Faulty
• Damaged
• Incorrect
Please contact us within 7 days of receiving your order at: sales@zeloapparel.com.au
Include:
• Your order number
• Photos showing the issue
• A brief description
Once assessed, we'll arrange a replacement, repair or full refund in accordance with Australian Consumer Law.

Change of Mind
‍We understand that sometimes you simply change your mind. We accept change-of-mind returns within 30 days provided the item remains in brand-new condition. Original shipping charges are non-refundable. Customers are responsible for return shipping costs.

‍Non-Returnable Items
‍The following items cannot be returned unless faulty:
• Gift cards
• Clearance or Final Sale items
• Personalised or custom-made apparel
• Worn, washed or damaged garments
‍
Refunds
‍Once your return has been received and inspected, we'll notify you of the outcome. Approved refunds will be processed back to your original payment method within 5–10 business days, depending on your payment provider.

‍Australian Consumer Law
‍Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits your rights under Australian Consumer Law.

‍How to Start a Return
‍Email us at: sales@zeloapparel.com.au Please include:
• Order Number
• Full Name
• Reason for Return
• Photos (if applicable)
We'll provide return instructions as soon as possible.

Return Shipping Address ZELO Apparel
‍Return Address (Insert your return address once finalised.)

‍Race Fit Sizing ZELO performance apparel is designed with a close-fitting race cut. If you're between sizes or prefer a more relaxed fit, we recommend sizing up. Please refer to our Size Guide before ordering. This policy gives customers confidence while remaining practical for a premium apparel business. It also aligns with Australian Consumer Law.